Position: CEO Assistant (DX - Digital Transformation)

• Working time: Mon - Fri (8 AM - 5 PM), Hybrid: 2-3-5-6: company, 4: remote

• Location: District 7, HCMC

• Report to: CEO of Mastering Data Analytics

• Note: Experience with workflow automation is an advantage

  
  

Responsibilities and Duties

(30%) Executive Support & Operational Coordination

• Track progress and ensure timely completion of tasks assigned by the CEO to departments.

• Prepare documents, reports, and presentation slides for major initiatives and meetings.

• Manage the CEO’s schedule, partner meetings, and internal operational calendar.

• Support the CEO during meetings: take structured notes, extract action items, and follow up to ensure execution.

  
  

(50%) Digital Transformation (DX) - Internal System Optimization

1. Workflow Analysis & Process Optimization

• Collaborate with departments to map, document, and evaluate current workflows.

• Identify bottlenecks, redundant steps, and cross-team misalignments.

• Develop and standardize SOPs with clear ownership.

2. Automation Development

• Build, maintain, and refine automation workflows across Sales, Marketing, Operations, and Training.

• Test and validate automation logic to minimize manual work and reduce operational errors.

3. Knowledge Management System

• Consolidate SOPs, guidelines, and training materials into a centralized knowledge hub.

• Maintain and update documentation to reflect the latest processes and changes.

4. System Monitoring & Continuous Improvement

• Track the performance and reliability of automation workflows.

• Gather feedback from departments and recommend enhancements to improve efficiency.

• Identify opportunities for further automation to reduce repetitive manual tasks.

  
  

(20%) Data Support

• Collect data from internal systems to produce weekly and monthly operational reports.

• Assist the CEO in analyzing performance.

  
  

Qualifications and Skills

Core Skills

• Strong systems thinking and process-oriented mindset.

• Solid project coordination and progress-tracking capability.

• Excellent writing, documentation, and presentation skills.

• High discipline, ownership, and fast problem-solving ability.

Professional Skills

• Experience with workflow design and automation.

• Understanding of business operations: Sales, Marketing, Operations, Training.

• Proficiency in Lark Suite, Salesforce, Power BI ... & other modern technology in Business System (if any)

• Basic understanding of data or BI is a strong plus.

Personal Qualities

• Detail-oriented, organized, and highly responsible.

• Quick learner with the ability to work under pressure and handle ambiguity.

• Passion for optimization, system building, and operational excellence.

  
  

Benefits

• Competitive salary based on capability.

• Direct exposure to CEO-level management, offering fast growth in strategy, system operation, automation, and analytics.

• Dynamic environment with clear processes and a strong learning culture.